EXCHANGE CONDITIONS

  • It will be sufficient for the BUYER to fill out the "EXCHANGE FORM" on the back of the SELLER product invoice as soon as possible and send the completed form and the product together with the invoice to the SELLER address.
  • In the exchange process, the shipping fee belongs to the BUYER.
  • Changes are not accepted for notifications that have exceeded the legal period.
  • Exchanges of products that have expired, are uninvoiced, unlabeled, perfumed, dry cleaned, washed, used, have lost their resalable properties or are damaged are not accepted. The products are sent back to the BUYER upon payment.
  • Due to hygiene procedures, swimsuits, bikinis, underwear, etc. Products cannot be changed in accordance with the relevant laws and regulations.
  • After the change request is reviewed by the relevant units of the SELLER, the process will be started by returning to the BUYER. If the change is approved, the product will be sent within 5 business days at the latest if the BUYER is contacted via the contact phone number. SELLER does not accept responsibility for delays caused by unreachable contact phone numbers.

RETURN CONDITIONS

  • Product return; In cases arising from manufacturing defects, product defects or incorrect product shipment and within the framework of legal responsibilities; It is accepted on the condition that the BUYER completely fills out the product invoice and the "EXCHANGE FORM" on the back of the invoice, and the invoice and the product are shipped together by the BUYER for return. If the legal period is exceeded, refunds will not be processed.
  • Due to hygiene procedures, swimsuits, bikinis, underwear, etc. Products are not refundable in accordance with the relevant laws and regulations.
  • In order to avoid problems with returns, it is recommended to try the labels of the products without tearing them off or washing them. Returns are not accepted for products with torn labels, washed or perfumed products.
  • For product returns, a full refund and the shipping fee paid will be refunded only if all of the products are defective.
  • After the refund request is reviewed by the relevant units of the SELLER, the process will be started by returning to the BUYER. If the return is approved, the refund will be made within 10 business days at the latest if the BUYER is contacted via the contact phone number. Delays due to unreachable contact phone numbers and/or bank etc. SELLER does not accept responsibility for delays caused by payment systems or transactions.
  • In case of returning goods and services purchased with a card or online payment system, the SELLER cannot make a payment to the BUYER in cash, in accordance with the contract made with the bank and/or online payment system. In case of a refund, the refund will be made through the relevant system and the BUYER will not be paid in cash. BUYER acknowledges and undertakes that he has read this procedure.
  • In cash on delivery and Money Order/EFT payment options, the refund is made to the account specified by the BUYER by requesting bank account information from the BUYER (the account must be in the name of the person at the billing address or the user member). It will be made by money order or EFT. BUYER declares and undertakes that he has read and accepted this procedure.

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