Shipping and Delivery
- Your orders are shipped by UPS Cargo, Yurtiçi Cargo or PTT Cargo, depending on your preference, and delivered to you as quickly as possible.
- Estimated delivery time for in-stock items is 2-7 business days. Estimated delivery time for pre-order items is 7-15 business days.
- When your package is shipped, your tracking number is sent as an SMS by the cargo company to the phone number you provided. You can inquire about the status of your package using your cargo tracking number on the website or customer service of the cargo company you choose.
- UPS Cargo - Customer Services: 0 850 255 00 66
- UPS Cargo - Cargo Tracking: https://www.ups.com.tr/gonderi_takip
- Yurtiçi Cargo - Customer Services: 444 99 99
- Yurtiçi Cargo - Cargo Tracking: https://www.yurticikargo.com/tr/online-servisler/gonderi-sorgula
- PTT Cargo - Customer Services: 444 1 788
- PTT Cargo - Cargo Tracking: http://gonderitakip.ptt.gov.tr
- If you are not at the address when your order arrives, your package will be kept waiting at the cargo branch. In this case, you must collect your package from the branch. Packages that are not received are returned and penalty shipping costs occur.
- If your package arrives open, incomplete, damaged or without an invoice, do not receive the package and keep a report with the cargo personnel. Your invoice is in the pocket on the front of the cargo bag.
- We deliver to all countries via standard international shipping. Estimated delivery time is 7-15 business days depending on your country.
- Customs procedures and other legal procedures for international shipments vary depending on the country where the order is placed. Costs that may arise from customs clearance and other procedures are NOT covered by us.